At Ace InfoTech we pride ourselves on our talented Support team that handles a range of IT issues each day. With round the clock coverage our 24 hours, 7 days per week Helpdesk is available for any of your IT problems. Each request is logged into out ticketing system and is managed by our Service Coordinator who allocates a priority to the issue and assigns the appropriate resource.

Our Support team is led by a Service Delivery Manager who is responsible for the timely resolution of logged requests and that each request is completed within the Service Level Agreement (SLA) set by the customer.

What sets Ace InfoTech’s Helpdesk apart:

• Expert help to resolve your issue fast
• Ability to log issues by email, phone and through our online portal
• Track the progress as we work towards a resolution
• Every issue is managed by a Service Coordinator and is overseen by the Service Delivery Manager

Not every business can afford the luxury of redundancy in their IT systems and it is well known that the slightest disruption results in loss of productivity and profit.

To eliminate disruptions to your business you need access to a reliable technology partner who is familiar with your network, understands your business process, and has the skills to reinstate your systems fast. At Ace InfoTech, our approach is to provide you with industry leading tools that continuously monitor critical IT systems and eliminate network downtime by identifying potential problems before they cause an interruption.

We protect and improve you IT systems by performing regular maintenance because it is far more cost effective to prevent problems than it is to fix them.

Why is it important?

• Proactive approach to prevent loss of productivity and profit
• Scheduled strategy sessions with a dedicated Account Manager to review risks and plan adjustments when needed.
• Regular software patch management and firmware upgrades
• Improved network security through Anti-virus and Anti-spam
• Network activity visibility and reporting