Grow your business, not your budget
with flexible IT support and services solutions.
The growing importance of technology means it’s more vital than ever to ensure your businesses IT is up to date and secure. Ace InfoTech prides itself on making IT and communication systems work for your business, providing services that include access to specialists who can ensure the technology in your business is optimal for your internal processes and security, 24/7 helpdesk support and IT management services, and IT monitoring and maintenance to eliminate network downtime and can identify potential problems prematurely.
We provide services that scale with your business needs, whether you have 25 or 1,000 staff we pride ourselves on providing superior service and optimal IT solutions.
Why Choose Ace InfoTech:
- We provide scalable IT solutions to suit your business requirements
- Personalised service and support, we cater our services to your needs
- Fast response times, we’re there for you when you need it most
At Ace InfoTech we offer flexible IT support solutions:
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Our IT Support
and service solutions
Do you find yourself making rushed decisions because you do not have the time to deal with your IT systems?
With round the clock coverage our 24 hours, 7 days per week Helpdesk is available for any of your IT problems.
Not every business can afford the luxury of redundancy in their IT systems and it is well known that the slightest disruption results in loss of productivity and profit.
Managed IT Services
Do you find yourself making rushed decisions because you do not have the time to deal with your IT systems? Or are you always being pressured into signing agreements by vendors that hardly make sense? We can help.
Our Managed IT Services model is designed to free business owners and operational staff from dealing with IT issues, allowing them to spend more time working on what they do best. Our model delivers proactive monitoring, maintenance, security and IT support for your IT infrastructure, applications and cloud solutions.
Best of all, there are no hidden fees or surprises at the end of the month because your cost is always predictable.
24/7 Helpdesk
At Ace InfoTech we pride ourselves on our talented Support team that handles a range of IT issues each day. With round the clock coverage our 24 hours, 7 days per week Helpdesk is available for any of your IT problems. Each request is logged into out ticketing system and is managed by our Service Coordinator who allocates a priority to the issue and assigns the appropriate resource.
Our Support team is led by a Service Delivery Manager who is responsible for the timely resolution of logged requests and that each request is completed within the Service Level Agreement (SLA) set by the customer.
What sets Ace InfoTech’s Helpdesk apart:
- Expert help to resolve your issue fast
- Ability to log issues by email, phone and through our online portal
- Track the progress as we work towards a resolution
- Every issue is managed by a Service Coordinator and is overseen by the Service Delivery Manager
IT Monitoring & Maintenance
Not every business can afford the luxury of redundancy in their IT systems and it is well known that the slightest disruption results in loss of productivity and profit.
To eliminate disruptions to your business you need access to a reliable technology partner who is familiar with your network, understands your business process, and has the skills to reinstate your systems fast. At Ace InfoTech, our approach is to provide you with industry leading tools that continuously monitor critical IT systems and eliminate network downtime by identifying potential problems before they cause an interruption.
We protect and improve you IT systems by performing regular maintenance because it is far more cost effective to prevent problems than it is to fix them.
Why is it important?
- Proactive approach to prevent loss of productivity and profit
- Scheduled strategy sessions with a dedicated Account Manager to review risks and plan adjustments when needed.
- Regular software patch management and firmware upgrades
- Improved network security through Anti-virus and Anti-spam
- Network activity visibility and reporting
Not sure what you need?
we provide a FREE initial consultation where we can discuss the requirements of your business.